After-hours calls captured and intake started before morning
Personal injury law firm, regional, significant after-hours inbound volume
The situation before
Prospective clients often call during evenings and weekends — frequently in distress and looking for immediate reassurance. The firm had no after-hours coverage. Calls went to a generic voicemail, follow-up happened the next business day, and an unknown proportion of callers had already retained another firm by then.
What was built
An after-hours agent that answers calls outside business hours with a professional greeting, collects the caller's situation in a structured intake format (incident type, date, injury status, contact details), and provides appropriate next-step information without offering legal advice. Completed intake submissions are queued for the intake team to review at open of business, prioritised by urgency signals in the conversation. High-urgency flags trigger an immediate notification to the on-call partner.
See it in action
Demo coming soon
A walkthrough of this scenario — how the agent runs, what the output looks like, and how the handoff to your team works. Content to be added before launch.
What changed
The firm established a documented after-hours capture rate for the first time. Same-evening intake completion meant attorneys arrived each morning with pre-qualified leads ready to call rather than cold voicemails to assess.
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Referral leads qualified and routed before staff involvement
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