Inbound reply triage that routes the right leads at the right moment
Staffing agency, 50-person team, running ongoing outbound to client companies
The situation before
The team was sending outreach at scale but managing replies manually. A large share of replies — out-of-office messages, "not the right person" redirects, timing-based deferrals — were consuming as much time as genuinely interested responses, making it hard for the team to prioritise.
What was built
An agent that reads every inbound reply, classifies it by intent (interested, timing objection, wrong contact, unsubscribe, out-of-office, positive referral to another decision-maker), and takes the appropriate action automatically. Interested replies are immediately flagged and assigned. Timing objections are queued for a follow-up at the indicated date. Referrals to other contacts are added to the outreach list with context. Unsubscribes are processed and suppressed. The team sees only the replies that require their direct judgement.
See it in action
Demo coming soon
A walkthrough of this scenario — how the agent runs, what the output looks like, and how the handoff to your team works. Content to be added before launch.
What changed
Manual reply-handling time dropped significantly. The team reported that the quality of their time spent on outreach improved — more conversations, less triage.
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